☆WHAT IS YOUR JEWELRY MADE OF?
HeavenSent jewelry is stainless steel - the toughest metal in the world. It is tarnish proof and water proof and will not change colors; your jewelry should be as tough as you are! With minimal maintenance, pieces will last years.
Product information for non jewelry items (such as material/fit) can be found in their individual descriptions.
LIFETIME WARRANTY
HeavenSent jewelry is the best of the best quality, and we are so confident that your pieces will not break that we offer a lifetime warranty. Jewelry items marked with lifetime warranty in their descriptions that are purchased full price (without discount codes/sale price) are eligible. If your item breaks in any way, you will receive a brand new one or a repair if possible. Customer pays associated shipping costs ($5-10). Lost or stolen items are not covered. Only one replacement per purchase, unlimited repairs. Email - info@heavensentandco.com to redeem.☆WHERE ARE YOU PIECES FROM?
All HeavenSent apparel and jewelry are exclusively designed in house for HeavenSent and not available ANYWHERE ELSE (those are copies or fakes)!
Pieces are produced in small batches at small independent factories that are SGS certified sweatshop free❤️
☆A NOTE ABOUT RHINESTONES
Stainless steel jewelry (the best quality costume jewelry, see first section) can only have rhinestones glued in it. It is perfectly normal that with daily wear items will potentially lose stones over time, especially rings, as over time the glue can dry up. We offer a lifetime warranty for pieces with lots of rhinestones for this reason, which is one of the many things that sets HeavenSent apart from other brands. Be sure to purchase within warranty parameters to have your pieces covered in the event they lose a stone!
Clothing with rhinestones should be hand washed and has the potential to lose stones with wear as well- please be comfortable with this or choose other items!
We suggest specifically not wearing rings with rhinestones every day to maintain the stones!
☆ SHIPPING 101
Processing time - 2-5 business days - Please allow up to a week if ordering during a new drop/large restock.
Shipping Time - 2-5 business days (USA) 1-3 Weeks (International)
Please expect longer shipping time frames around holidays.
HeavenSent uses USPS for all shipments - for status updates, concerns, etc REACH OUT TO USPS with your information. HeavenSent is not responsible for lost packages but we will do our best to help you locate your shipment!
We are not responsible for damaged packages- once again you must reach out to USPS and they can help you file a claim - every package includes complementary insurance for up to $100 should damages occur during transit.
International orders may be subject to customs fees - we are not responsible for these and they are collected by the government, not us! We cannot control them and they are not grounds for a refund.
Please triple check your address before purchase - we cannot be responsible for lost packages/incorrectly delivered packages due to wrong address.
Orders with pre order items are shipped out altogether when the preorder item has arrived.
Pre order time frames are estimates and may be shorter or longer - Please do not order pre order items if you cannot wait.
Orders with additions will not be shipped until their balances are paid off in full via emailed invoices.
☆RETURNS/EXCHANGES/REFUNDS
Returns are accepted within 10 days of receiving your item(s) for store credit. Exchanges are also available for size swapping (customer covers shipping). Simply email with your order information to initiate either.
Items must be in their original packaging in unworn condition to be eligible for return/exchange. Customer is responsible for return/exchange shipping costs. Sale items (including items purchased with a discount code) are final sale. THIS EXCLUDES APPAREL BOUGHT WITH A DISCOUNT CODE, YOU MAY EXCHANGE OR RETURN FOR CREDIT!
Earrings, socks and bikinis are not eligible for return or exchange for sanitary reasons. Made to order items such as phone cases are not eligible for return or exchange.
We do not offer refunds or cancellations, no exceptions. You can swap items in your order before shipment by contacting us at info@heavensentandco.com
☆WHAT HAPPENS IF MY PACKAGE IS RETURNED?
If your package is returned due to incorrect address, you will receive an email asking for correct address info and payment to reship. RETURNED ORDERS ARE HELD FOR NO LONGER THAN TWO WEEKS - please double check your address before ordering and check your email for updates.
Discount codes and offers cannot be combined!
For additional questions, comments, concerns, etc, email : info@heavensentandco.com♡